Refund policy

Return and Refund Policy

Return Window
We accept returns within 14 days of receiving your order. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, and with all original tags and packaging intact. You will also need to provide the receipt or proof of purchase.

Return Shipping Costs
Please note that customers are responsible for paying their own return shipping costs. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount. We strongly recommend using a trackable shipping service or purchasing shipping insurance when returning your item, as we cannot guarantee that we will receive your returned package.

Non-Returnable Items
Certain types of items cannot be returned, including:
- Final sale or clearance items
- Personal care items (e.g., skincare, cosmetics)
- Intimate apparel or swimwear
- Gift cards
- Custom or personalized products

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please allow additional time for your bank or credit card company to process and post the refund.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at breezediyshop@qq.com.

Exchanges
If you need to exchange an item for a different size, color, or product, please contact us at breezediyshop@qq.com. Exchanges are subject to product availability and must be requested within the 14-day return window.

Contact Us
For any questions regarding our return and refund policy, please reach out to our customer service team at breezediyshop@qq.com